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Modern Systems Analysis and Design, Fourth Edition

by Jeffrey A. Hoffer - University of Dayton; Joey F. George - Florida State University; Joseph S. Valacich - Washington State University

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Copyright, ii
Preface, xxv
One. Foundations for Systems Development, 1
1. The Systems Development Environment, 3
Learning Objectives, 3
Introduction, 3
A Modern Approach to Systems Analysis and Design, 6
Types of Information Systems and Systems Development, 7
Developing Information Systems and the Systems Development Life Cycle, 10
The Heart of the Systems Development Process, 15
Object-Oriented Analysis and Design, 23
Our Approach to Systems Development, 25
Summary, 26
Key Terms, 27
Review Questions, 28
Problems and Exercises, 28
Field Exercises, 28
References, 29
2. The Origins of Software, 31
Learning Objectives, 31
Introduction, 31
Systems Acquisition, 32
Reuse, 42
Summary, 45
Key Terms, 45
Review Questions, 45
Problems and Exercises, 45
Field Exercises, 46
References, 46
3. Managing the Information Systems Project, 47
Learning Objectives, 47
Introduction, 47
Pine Valley Furniture Company Background, 48
Managing the Information Systems Project, 49
Representing and Scheduling Project Plans, 66
Using Project Management Software, 73
Summary, 76
Key Terms, 77
Review Questions, 77
Problems and Exercises, 78
Field Exercises, 79
References, 80
Broadway Entertainment Company, Inc. Company Background, 81
Two. Planning, 88
4. Identifying and Selecting Systems Development Projects, 92
Learning Objectives, 92
Introduction, 92
Identifying and Selecting Systems Development Projects, 93
Corporate and Information Systems Planning, 100
Electronic Commerce Applications: Identifying and Selecting Systems Development Projects, 110
Summary, 112
Key Terms, 113
Review Questions, 113
Problems and Exercises, 114
Field Exercises, 114
References, 115
Broadway Entertainment Company, Inc. Identifying and Selecting the Customer Relationship Management System, 116
5. Initiating and Planning Systems Development Projects, 121
Learning Objectives, 121
Introduction, 121
Initiating and Planning Systems Development Projects, 122
The Process of Initiating and Planning is Development Projects, 123
Assessing Project Feasibility, 126
Building and Reviewing the Baseline Project Plan, 139
Electronic Commerce Applications: Initiating and Planning Systems Development Projects, 147
Summary, 149
Key Terms, 149
Review Questions, 150
Problems and Exercises, 150
Field Exercises, 151
References, 152
Broadway Entertainment Company, Inc. Initiating and Planning the Customer Relationship Management System, 153
Three. Analysis, 157
6. Determining System Requirements, 160
Learning Objectives, 160
Introduction, 160
Performing Requirements Determination, 161
Traditional Methods for Determining Requirements, 163
Contemporary Methods for Determining System Requirements, 175
Radical Methods for Determining System Requirements, 181
Requirements Determination Using Agile Methodologies, 183
Internet Development: Determining System Requirements, 187
Summary, 190
Key Terms, 191
Review Questions, 191
Problems and Exercises, 192
Field Exercises, 192
References, 193
Broadway Entertainment Company, Inc. Determining Requirements for the Web-Based Customer Relationship Management System, 194
7. Structuring System Process Requirements, 197
Learning Objectives, 197
Introduction, 197
Process Modeling, 198
Data Flow Diagramming Mechanics, 200
Four Different Types of DFDs, 211
Using Data Flow Diagramming in the Analysis Process, 216
Use Cases, 225
Internet Development: Process Modeling Using Data Flow Diagrams, 229
Internet Development: Process Modeling Using Use Cases, 231
Summary, 233
Key Terms, 233
Review Questions, 234
Problems and Exercises, 234
Field Exercises, 239
References, 239
Broadway Entertainment Company, Inc. Structuring System Process Requirements for the Web-Based Customer Relationship Management System, 240
8. Structuring System Logic Requirements, 244
Learning Objectives, 244
Introduction, 244
Logic Modeling, 245
Modeling Logic With Structured English, 247
Modeling Logic With Decision Tables, 250
Modeling Logic With Decision Trees, 254
Deciding Among Structured English, Decision Tables, and Decision Trees, 255
Electronic Commerce Application: Logic Modeling, 257
Summary, 259
Key Terms, 259
Review Questions, 259
Problems and Exercises, 260
Field Exercises, 262
References, 262
Broadway Entertainment Company, Inc. Structuring System Requirements: Logic Modeling for the Web-Based Customer Relationship Management System, 263
9. Structuring System Data Requirements, 266
Learning Objectives, 266
Introduction, 266
Conceptual Data Modeling, 268
Gathering Information for Conceptual Data Modeling, 271
Introduction to E-R Modeling, 273
Conceptual Data Modeling and the E-R Model, 280
Representing Supertypes and Subtypes, 288
Business Rules, 290
Role of Packaged Conceptual Data Models, 292
Object Modeling: Class Diagrams, 295
An Example of Conceptual Data Modeling at Hoosier Burger, 304
Internet Development: Conceptual Data Modeling, 308
Summary, 313
Key Terms, 313
Review Questions, 315
Problems and Exercises, 315
Field Exercises, 319
References, 319
Broadway Entertainment Company, Inc. Structuring System Requirements: Conceptual Data Modeling for the Web-Based Customer Relationship Management System, 321
Four. Design, 324
10. Designing Databases, 328
Learning Objectives, 328
Introduction, 328
Database Design, 329
Relational Database Model, 335
Normalization, 336
Transforming E-R Diagrams Into Relations, 340
Merging Relations, 346
Logical Database Design for Hoosier Burger, 348
Physical File and Database Design, 351
Designing Fields, 352
Designing Physical Tables, 354
Physical Database Design for Hoosier Burger, 362
Electronic Commerce Application: Designing Databases, 364
Summary, 366
Key Terms, 367
Review Questions, 368
Problems and Exercises, 368
Field Exercises, 370
References, 370
Broadway Entertainment Company, Inc. Designing the Relational Database for the Customer Relationship Management System, 371
11. Designing Forms and Reports, 374
Learning Objectives, 374
Introduction, 374
Designing Forms and Reports, 375
Formatting Forms and Reports, 381
Assessing Usability, 391
Electronic Commerce Applications: Designing Forms and Reports for Pine Valley Furniture’s Webstore, 393
Summary, 396
Key Terms, 396
Review Questions, 397
Problems and Exercises, 397
Field Exercises, 398
References, 398
Broadway Entertainment Company, Inc. Designing Forms and Reports for the Customer Relationship Management System, 399
12. Designing Interfaces and Dialogues, 402
Learning Objectives, 402
Introduction, 402
Designing Interfaces and Dialogues, 403
Interaction Methods and Devices, 404
Designing Interfaces, 414
Designing Dialogues, 425
Designing Interfaces and Dialogues in Graphical Environments, 429
Graphical Interface Design Issues, 429
Electronic Commerce Application: Designing Interfaces and Dialogues for Pine Valley Furniture’s Webstore, 432
Summary, 434
Key Terms, 435
Review Questions, 435
Problems and Exercises, 436
Field Exercises, 436
References, 436
Broadway Entertainment Company, Inc. Designing the Human Interface for the Customer Relationship Management System, 438
13. Finalizing Design Specifications, 441
Learning Objectives, 441
Introduction, 441
Finalizing Design Specifications, 443
Traditional Methods for Representing Design Specifications, 445
Agile Methodologies, 456
Electronic Commerce Application: Finalizing Design Specifications for Pine Valley Furniture’s Webstore, 458
Summary, 460
Key Terms, 461
Review Questions, 461
Problems and Exercises, 461
Field Exercises, 462
References, 462
Broadway Entertainment Company, Inc. Finalizing Design Specifications for the Customer Relationship Management System, 463
14. Designing Distributed and Internet Systems, 465
Learning Objectives, 465
Introduction, 465
Designing Distributed and Internet Systems, 466
Designing Distributed Systems, 468
Designing Internet Systems, 476
Electronic Commerce Application: Designing a Distributed Advertisement Server for Pine Valley Furniture’s Webstore, 493
Summary, 495
Key Terms, 496
Review Questions, 497
Problems and Exercises, 497
Field Exercises, 498
References, 498
Broadway Entertainment Company, Inc. Designing Internet Features into the Customer Relationship Management System, 500
Five. Implementation and Maintenance, 503
15. System Implementation, 506
Learning Objectives, 506
Introduction, 506
System Implementation, 507
Software Application Testing, 510
Installation, 518
Documenting the System, 522
Training and Supporting Users, 527
Organizational Issues in Systems Implementation, 532
Electronic Commerce Application: System Implementation and Operation for Pine Valley Furniture’s Webstore, 537
Project Closedown, 539
Summary, 540
Key Terms, 541
Review Questions, 541
Problems and Exercises, 542
Field Exercises, 542
References, 543
Broadway Entertainment Company, Inc. Designing a Testing Plan for the Customer Relationship Management System, 544
16. Maintaining Information Systems, 547
Learning Objectives, 547
Introduction, 547
Maintaining Information Systems, 548
Conducting Systems Maintenance, 551
Website Maintenance, 559
Electronic Commerce Application: Maintaining an Information System for Pine Valley Furniture’s Webstore, 560
Summary, 562
Key Terms, 563
Review Questions, 563
Problems and Exercises, 563
Field Exercises, 564
References, 564
Broadway Entertainment Company, Inc. Designing a Maintenance Plan for the Customer Relationship Management System, 565
1. Succeeding as a Systems Analyst, 569
Learning Objectives, 569
Introduction, 569
Your Role and Other Organizational Responsibilities in Systems Development, 570
Analytical Skills for Systems Analysts, 574
Technical Skills, 584
Management Skills, 585
Interpersonal Skills, 586
Systems Analysis as a Profession, 590
Summary, 596
Key Terms, 596
Review Questions, 597
Problems and Exercises, 597
Field Exercises, 599
References, 599
2. Automated Tools for Systems Development, 600
Learning Objectives, 600
Introduction, 600
The Use of Case in Organizations, 601
Components of Case, 606
Summary, 617
Key Terms, 618
Review Questions, 619
Problems and Exercises, 619
Field Exercises, 619
References, 620
3. Object-Oriented Analysis and Design, 621
Learning Objectives, 621
Introduction, 621
The Object-Oriented Development Life Cycle, 622
The Unified Modeling Language, 624
Two Example Cases, 625
Dynamic Modeling: State Diagrams, 627
Dynamic Modeling: Sequence Diagrams, 633
Process Modeling: Activity Diagrams, 640
Analysis Versus Design, 642
Summary, 645
Key Terms, 645
Review Questions, 645
Problems and Exercises, 646
Field Exercises, 648
References, 648
Glossary of Terms, 648
Glossary of Acronyms, 659
Credits, 661
Index, I-1-1

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