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ISBN-13 9780132153324ISBN-10 0132153327
ISBN-10 0136036376ISBN-13 9780136036371
Author(s): Ravi Anupindi; Sunil Chopra; Sudhakar D. Deshmukh; Jan A. Van Mieghem; Eitan Zemel
Publisher: Prentice Hall
Copyright year: © 2012 Pages: 360

For the core Operations Management course at the MBA level.

This unique and comprehensive book presents a unifying paradigm for understanding operations, based in the belief that a large part of operations management is the design and management of business processes. The overall objective of the book is to demonstrate how managers can control process structure and process drivers to achieve desired business process performance. This framework is applied to understand which levels managers have to control: cycle time, capacity, inventory, and quality.