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Management, Ninth Edition

by Stephen P. Robbins - San Diego State University; Mary Coulter - Missouri State University

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Copyright, ii
About the Authors, iv
Preface, xv
New to This Edition, xviii
How Do You Get Your Students to Think Like Managers?, xx
In-Text Learning Aids, xxiv
Supplements, xxvi
New Video Package, xxviii
Acknowledgments, xxx
One. Introduction, 1
1. Introduction to Management and Organizations, 2
Who Are Managers?, 4
What Is Management?, 7
What Do Managers Do?, 8
What Is an Organization?, 17
Why Study Management?, 19
Learning Summary, 23
Management: By the Numbers, 24
Thinking About Management Issues, 24
Working Together: Team-Based Exercise, 24
Case Application: Managing the Virus Hunters, 25
2. Management Yesterday and Today, 26
Historical Background of Management, 28
Scientific Management, 30
General Administrative Theory, 32
Quantitative Approach to Management, 34
Toward Understanding Organizational Behavior, 36
The Systems Approach, 38
The Contingency Approach, 39
Current Trends and Issues, 40
Learning Summary, 51
Management: By the Numbers, 52
Thinking About Management Issues, 52
Working Together: Team-Based Exercise, 52
Case Application: Threads of History, 52
Part One, 54
Continuing Case[*], 54
Two. Defining the Manager’s Terrain, 56
3. Organizational Culture and Environment: The Constraints, 56
The Manager: Omnipotent or Symbolic?, 58
The Organization’s Culture, 59
Current Organizational Culture Issues Facing Managers, 69
The Environment, 73
Learning Summary, 84
Management: By the Numbers, 85
Thinking About Management Issues, 85
Working Together: Team-Based Exercise, 85
Ethical Dilemma Exercise, 86
Case Application: A Perfect Response to an Imperfect Storm, 86
4. Managing in a Global Environment, 88
Who Owns What?, 90
What’s Your Global Perspective?, 91
Understanding the Global Environment, 94
Doing Business Globally, 97
Managing in a Global Environment, 101
Learning Summary, 110
Management: By the Numbers, 110
Thinking About Management Issues, 111
Working Together: Team-Based Exercise, 111
Ethical Dilemma Exercise, 111
Case Application: When Yes Doesn’t Always Mean Yes, and No Doesn’t Always Mean No, 112
Answers to “Who Owns What?” Quiz, 113
5. Social Responsibility and Managerial Ethics, 114
What Is Social Responsibility?, 116
Social Involvement and Economic Performance, 120
The Greening of Management, 122
Values-Based Management, 126
Managerial Ethics, 128
Social Responsibility and Ethics Issues in Today’s World, 139
Learning Summary, 145
Management: By the Numbers, 146
Thinking About Management Issues, 146
Working Together: Team-Based Exercise, 147
Ethical Dilemma Exercise, 147
Case Application: You’ve Got Questions . . ., 148
Part Two, 150
You’re the Manager: Putting Ethics into Action, 150
Passport, 150
Continuing Case, 151
Three. Planning, 154
6. Decision Making: The Essence of the Manager’s Job, 154
The Decision-Making Process, 156
The Manager as Decision Maker, 161
Decision Making for Today’s World, 175
Learning Summary, 179
Management: By the Numbers, 180
Thinking About Management Issues, 180
Working Together: Team-Based Exercise, 180
Ethical Dilemma Exercise, 180
Case Application: Fast Company, 181
7. Foundations of Planning, 182
What Is Planning?, 184
Why Do Managers Plan?, 185
How Do Managers Plan?, 186
Establishing Goals and Developing Plans, 191
Contemporary Issues in Planning, 198
Learning Summary, 202
Management: By the Numbers, 203
Thinking About Management Issues, 203
Working Together: Team-Based Exercise, 203
Ethical Dilemma Exercise, 203
Case Application: Ready or Not . . ., 204
8. Strategic Management, 206
The Importance of Strategic Management, 208
The Strategic Management Process, 210
Types of Organizational Strategies, 216
Strategic Management in Today’s Environment, 226
Learning Summary, 232
Management: By the Numbers, 233
Thinking About Management Issues, 233
Working Together: Team-Based Exercise, 233
Ethical Dilemma Exercise, 234
Case Application: Higher and Higher, 234
9. Planning Tools and Techniques, 236
Techniques for Assessing the Environment, 238
Techniques for Allocating Resources, 244
Contemporary Planning Techniques, 252
Learning Summary, 257
Management: By the Numbers, 257
Thinking About Management Issues, 258
Working Together: Team-Based Exercise, 258
Ethical Dilemma Exercise, 258
Case Application: A New Pitch for an Old Classic, 259
Part Three[*], 260
You’re the Manager: Putting Ethics into Action, 260
Passport, 260
Continuing Case, 261
Four. Organizing, 264
10. Organizational Structure and Design, 264
Defining Organizational Structure, 266
Organizational Design Decisions, 274
Common Organizational Designs, 278
Learning Summary, 287
Management: By the Numbers, 288
Thinking About Management Issues, 288
Working Together: Team-Based Exercise, 288
Ethical Dilemma Exercise, 288
Case Application: Fixing What’s Broken: H-P’s Structural Challenge, 289
11. Communication and Information Technology, 290
Understanding Communication, 292
Interpersonal Communication, 294
Organizational Communication, 303
Understanding Information Technology, 307
Communication Issues in Today’s Organizations, 310
Learning Summary, 316
Management: By the Numbers, 317
Thinking About Management Issues, 317
Working Together: Team-Based Exercise, 318
Ethical Dilemma Exercise, 318
Case Application: Communication Lesson, 318
12. Human Resource Management, 320
Why Human Resource Management Is Important, 322
The Human Resource Management Process, 323
Human Resource Planning, 326
Recruitment and Decruitment, 327
Selection, 328
Orientation, 334
Employee Training, 334
Employee Performance Management, 337
Compensation and Benefits, 338
Career Development, 340
Current Issues in Human Resource Management, 342
Learning Summary, 350
Management: By the Numbers, 351
Thinking About Management Issues, 351
Working Together: Team-Based Exercise, 352
Ethical Dilemma Exercise, 352
Case Application: Hostile Mint, 353
13. Managing Change and Innovation, 354
Forces for Change, 356
Two Views of the Change Process, 357
Managing Organizational Change, 360
Contemporary Issues in Managing Change, 366
Stimulating Innovation, 372
Learning Summary, 378
Management: By the Numbers, 379
Thinking About Management Issues, 379
Working Together: Team-Based Exercise, 379
Ethical Dilemma Exercise, 379
Case Application: The “FedEx” of Junk Removal, 380
Part Four[*], 382
You’re the Manager: Putting Ethics into Action, 382
Passport, 382
Continuing Case, 383
Five. Leading, 386
14. Foundations of Behavior, 386
Why Look at Individual Behavior?, 388
Attitudes, 390
Personality, 397
Perception, 405
Learning, 409
Contemporary OB Issues, 413
Learning Summary, 417
Management: By the Numbers, 418
Thinking About Management Issues, 419
Working Together: Team-Based Exercise, 419
Ethical Dilemma Exercise, 419
Case Application: Washington Mutual, Inc., 420
15. Understanding Groups and Teams, 422
Understanding Groups, 424
Explaining Work Group Behavior, 427
Turning Groups into Effective Teams, 438
Current Challenges in Managing Teams, 442
Learning Summary, 446
Management: By the Numbers, 447
Thinking About Management Issues, 447
Working Together: Team-Based Exercise, 447
Ethical Dilemma Exercise, 447
Case Application: Designing Superior Design Teams, 448
16. Motivating Employees, 450
What Is Motivation?, 452
Early Theories of Motivation, 453
Contemporary Theories of Motivation, 456
Current Issues in Motivation, 468
From Theory to Practice: Suggestions for Motivating Employees, 476
Learning Summary, 481
Management: By the Numbers, 482
Thinking About Management Issues, 483
Working Together: Team-Based Exercise, 483
Ethical Dilemma Exercise, 483
Case Application: Best Buy . . . Best Job, 484
17. Leadership, 486
Who Are Leaders and What Is Leadership?, 488
Early Leadership Theories, 488
Contingency Theories of Leadership, 493
Contemporary Views on Leadership, 500
Leadership Issues in the Twenty-First Century, 504
Learning Summary, 516
Management: By the Numbers, 517
Thinking About Management Issues, 517
Working Together: Team-Based Exercise, 518
Ethical Dilemma Exercise, 518
Case Application: Radical Leadership, 519
Part Five[*], 520
You’re the Manager: Putting Ethics into Action, 520
Passport, 520
Continuing Case, 521
Six. Controlling, 524
18. Foundations of Control, 524
What Is Control?, 526
Why Is Control Important?, 528
The Control Process, 529
Controlling for Organizational Performance, 534
Tools for Controlling Organizational Performance, 537
Contemporary Issues in Control, 546
Learning Summary, 557
Management: By the Numbers, 558
Thinking About Management Issues, 559
Working Together: Team-Based Exercise, 559
Ethical Dilemma Exercise, 559
Case Application: Blurred Vision, 560
19. Operations and Value Chain Management, 562
What Is Operations Management and Why Is It Important?, 564
Value Chain Management, 568
Current Issues in Operations Management, 575
Learning Summary, 582
Management: By the Numbers, 583
Thinking About Management Issues, 583
Working Together: Team-Based Exercise, 583
Ethical Dilemma Exercise, 584
Case Application: Behind the Scenes When the Sun Goes Down, 584
Part Six[*], 586
You’re the Manager: Putting Ethics into Action, 586
Passport, 586
Continuing Case, 587
A. Managing Entrepreneurial Ventures, 590
The Context of Entrepreneurship, 591
Start-Up and Planning Issues, 594
Organizing Issues, 602
Leading Issues, 607
Controlling Issues, 610
Learning Summary, 616
Entrepreneurship: By the Numbers, 617
Thinking About Entrepreneurship Issues, 617
Working Together: Team-Based Exercise, 617
Case Application: A Flickr of an Idea, 617
B. Skill-Building Modules, 618
Acquiring Power, 618
Active Listening, 620
Budgeting, 621
Choosing an Effective Leadership Style, 622
Coaching, 623
Creating Effective Teams, 624
Delegating, 625
Designing Motivating Jobs, 626
Developing Trust, 627
Disciplining, 628
Interviewing, 629
Managing Conflict, 630
Managing Resistance to Change, 632
Mentoring, 633
Negotiating, 634
Providing Feedback, 635
Reading an Organization’s Culture, 636
Running Productive Meetings, 637
Scanning the Environment, 638
Setting Goals, 639
Solving Problems Creatively, 640
Valuing Diversity, 641
Endnotes, 643
Chapter 1, 643
Chapter 2, 644
Notes for the Part 1 Continuing Case, 645
Chapter 3, 645
Chapter 4, 649
Chapter 5, 650
Chapter 6, 656
Chapter 7, 658
Chapter 8, 659
Chapter 9, 662
Notes for the Part 3 Continuing Case, 664
Chapter 10, 665
Chapter 11, 667
Chapter 12, 669
Chapter 13, 674
Notes for the Part 4 Continuing Case, 678
Chapter 14, 678
Chapter 15, 684
Chapter 16, 687
Chapter 17, 692
Notes for the Part 5 Continuing Case, 697
Chapter 18, 698
Chapter 19, 700
Notes for the Part 6 Continuing Case, 702
Appendix A, 702
How do You Get Your Students to Think Like Managers?, InsideBackCover
Robbins OnLine Learning System (R.O.L.L.S.), InsideBackCover
Index, I-1-1
Name Index, I-2-1
Organization Index, I-3-1

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