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Effective Training: Systems, Strategies, and Practices, Third Edition

by P. Nick Blanchard - Eastern Michigan University; James W. Thacker - University of Windsor

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Copyright, ii
Preface, xi
Acknowledgments, xvi
About the Authors, xvii
1. Training in Organizations, 1
Overview of Training, 4
Opportunities and Challenges for Training, 9
Important Concepts and Meanings, 16
Focus on Small Business, 21
Summary, 22
Key Terms, 23
Case Analysis, 23
Exercises, 23
Questions for Review, 24
Web Research, 24
References, 24
2. Business Strategy and HRD, 26
Overview, 29
Strategic Planning, 30
OD, Strategy, and Training, 38
Putting It All Together, 46
Focus on Small Business, 51
Summary, 53
Key Terms, 54
Case Analysis, 54
Case Questions, 57
Exercises, 57
Questions For Review, 58
References, 58
3. Learning, Motivation, and Performance, 60
A Few Words About Theory, 63
Understanding Motivation and Performance, 64
Understanding Learning, 76
Social Learning Theory, 79
Aligning Training Design with Learning Process, 81
Motivation to Learn, 83
Training That Motivates Adults to Learn, 90
Summary, 92
Key Terms, 93
Questions for Review, 93
Exercises, 93
Web Research, 94
Case Analysis, 94
Case Questions, 97
References, 97
4. Needs Analysis, 100
Why Conduct a Training Needs Analysis?, 101
When to Conduct a Training Needs Analysis, 103
The TNA Model, 103
Where to Look for Organizational Performance Gaps, 105
The Framework for Conducting a TNA, 107
Output of TNA, 131
Approaches to TNA, 133
Focus on Small Business, 139
TNA and Design, 142
Summary, 143
Key Terms, 150
Questions for Review, 151
Exercises, 151
Web Research, 151
Case Analysis, 152
Case Questions, 152
References, 152
Appendix 4.1, 155
References, 158
5. Training Design, 159
Organizational Constraints, 161
Developing Objectives, 166
Why Use Training Objectives?, 171
Facilitation of Learning: Focus on the Trainee, 173
Facilitation of Learning: Focus on Training Design, 181
Facilitation of Transfer: Focus on Training, 185
Facilitation of Transfer: Focus on Organizational Intervention, 191
Design Theory, 196
Focus on Small Business, 202
Outcomes of Design, 203
Summary, 205
Key Terms, 209
Questions for Review, 209
Exercises, 209
Web Research, 210
Case Analysis, 210
References, 211
6. Traditional Training Methods, 215
Overview of the Chapter, 216
Matching Methods with Outcomes, 216
Lectures and Demonstrations, 217
Games and Simulations, 227
On-the-Job Training, 243
Audiovisual Enhancements to Training, 253
Summary, 264
Key Terms, 264
Questions for Review, 264
Exercises, 265
Web Research, 265
Case Analysis, 265
Case Questions, 268
References, 268
7. Computer-Based Training Methods, 271
Overview of the Chapter, 272
Overview of Computer-Based Training (CBT), 272
Computer-Based Training Methods, 276
Summary, 291
Key Terms, 293
Questions for Review, 293
Exercises, 293
Web Research, 293
Case Analysis, 294
Case Question, 294
References, 294
8. Development and Implementation of Training, 296
Development of Training, 298
Implementation, 311
Transfer of Training, 322
Summary, 325
Key Terms, 331
Questions for Review, 331
Exercises, 332
Web Research, 332
Case Analysis, 332
Case Questions, 333
References, 333
9. Evaluation of Training, 335
Rationale for Evaluation, 336
Resistance to Training Evaluation, 337
So We Must Evaluate, 339
Types of Evaluation Data Collected, 339
Focus on Small Business, 364
Summary, 366
Key Terms, 376
Questions for Review, 376
Exercises, 376
Case Analysis, 377
Case Questions, 377
Web Research, 378
References, 378
Appendix 9.1. Evaluation: The Validity Issues, 381
References, 389
10. Key Areas of Organizational Training, 390
Overview, 392
Orientation Training (Onboarding), 393
Diversity Training, 407
Sexual Harassment Training, 412
Team Training, 417
Other Training Programs and Issues, 422
The Learning Organization, 430
Summary, 432
Key Terms, 433
Questions for Review, 433
Exercises, 434
Case Analysis, 435
Case Questions, 436
References, 436
11. Management Development, 439
Why Focus on Management Development?, 440
Our Approach to Management Development, 442
General Overview of the Managerial Job, 442
General Characteristics of Managers, 445
Integration: Strategies and Management Characteristics, 449
Management Development Implications, 452
Sources of Knowledge/Skill Acquisition, 455
Training for Executive-Level Management, 460
Focus on Small Business, 466
Summary, 467
Key Terms, 467
Questions for Review, 468
Exercises, 468
Web Research, 468
Case Analysis, 469
Case Questions, 469
References, 469
Index, I-1-1

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