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ISBN-13 9780133249071ISBN-10 0133249077
ISBN-10 0133249026ISBN-13 9780133249026
Author(s): David Sirota; Douglas A. Klein
Publisher: Pearson FT Press
Copyright year: © 2014 Pages: 400

This book is about employee enthusiasm: that special, invigorating, purposeful and emotional state that’s always present in the most successful organizations. Most people are enthusiastic when they’re hired: hopeful, ready to work hard, eager to contribute. What happens? Management, that’s what. Drawing on research with 4,000,000+ employees in 250+ companies, this book tells you what managers (from first-line supervisor to senior leadership) do wrong. Then it tells you something much more important: what to do instead.

David Sirota and his colleagues detail exactly how to create an environment where enthusiasm flourishes and businesses excel. They share research-grounded answers to crucial questions such as:

  • Which leadership and management practices have the greatest positive performance impact?

  • What does employee satisfaction really mean?

  • What’s the relationship between employee satisfaction, customer loyalty, and profit?

  • What are the most successful organization cultures, and how can you introduce them?

  • This extensively updated new edition tells you:

  • How the Great Recession has really impacted workers’ morale and goals

  • How to build a true Partnership Culture that starts with senior leadership

  • Why fashionable theories of worker “generations” (Gen X, Y, etc.) are mostly nonsense

  • What we’ve really learned about business ethics, and what to do about it

  • What new research on “pay for performance” tells us about its use in teaching and many other fields