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ISBN-10 013501851XISBN-13 9780135018514
ISBN-10 0135156645ISBN-13 9780135156643
Author(s): Susan H. Cooperman
Publisher: Prentice Hall
Copyright year: © 2009 Pages: 504

For courses in Professional Office Procedures.

Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development.  This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.