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Copyright, iv
Specialized Contents, xiii
Welcome to Messages, xvii
One. Messages about the Self and Others, 1
1. Interpersonal Communication, 1
What Is Interpersonal Communication?, 5
Principles of Interpersonal Communication, 17
Culture and Interpersonal Communication, 24
Summary of Concepts, 28
Vocabulary Quiz: The Language of Interpersonal Communication, 28
Four for Discussion, 28
Web Explorations, 29
2. The Self in Interpersonal Communication, 31
Self-Concept and Self-Awareness, 32
Self-Disclosure, 36
Interpersonal Apprehension, 43
Summary of Concepts, 48
Vocabulary Quiz: The Language of the Self, 49
Four for Discussion, 49
Web Explorations, 50
3. Perception in Interpersonal Communication, 51
The Stages of Perception, 52
The Processes of Perception, 56
Increasing Accuracy in Interpersonal Perception, 63
Summary of Concepts, 68
Vocabulary Quiz: The Language of Interpersonal Perception, 68
Four for Discussion, 69
Web Explorations, 70
4. Listening in Interpersonal Communication, 71
The Stages of Listening, 72
Styles of Listening Effectively, 78
Listening, Culture, and Gender, 85
Summary of Concepts, 88
Vocabulary Quiz: The Language of Listening, 89
Four for Discussion, 89
Web Explorations, 90
Two. Messages: Spoken and Unspoken, 91
5. Verbal Messages, 91
Principles of Verbal Messages, 92
Confirmation and Disconfirmation, 98
Using Verbal Messages Effectively and Critically, 107
Summary of Concepts, 111
Vocabulary Quiz: The Language of Language, 112
Four for Discussion, 112
Web Explorations, 113
6. Nonverbal Messages, 115
The Functions of Nonverbal Messages, 117
The Channels of Nonverbal Messages, 119
Culture and Nonverbal Messages, 136
Summary of Concepts, 139
Vocabulary Quiz: The Language of Nonverbal Communication, 140
Four for Discussion, 140
Web Explorations, 141
7. Emotional Messages, 143
Principles of Emotions and Emotional Communication, 144
Obstacles to Communicating Emotions, 150
Guidelines for Communicating Emotions, 152
Summary of Concepts, 157
Vocabulary Quiz: The Language of Emotions, 158
Four for Discussion, 158
Web Explorations, 159
8. Conversation Messages, 161
The Process of Conversation, 162
Managing Conversation, 168
Effective Conversation, 179
Summary of Concepts, 187
Vocabulary Quiz: The Language of Conversation, 187
Four for Discussion, 188
Web Explorations, 188
Three. Messages in Context, 189
9. Culture and Interpersonal Communication, 189
Culture and Intercultural Communication, 191
Cultural Differences, 194
Improving Intercultural Communication, 197
Summary of Concepts, 206
Vocabulary Quiz: The Language of Intercultural Communication, 207
Four for Discussion, 207
Web Explorations, 208
10. Relationships and Interpersonal Communication, 209
Interpersonal Relationships, 210
Relationship Stages, 213
Relationship Types, 220
Summary of Concepts, 232
Vocabulary Quiz: The Language of Interpersonal Relationships, 233
Four for Discussion, 233
Web Explorations, 234
11. Conflict and Interpersonal Communication, 235
Principles of Interpersonal Conflict, 236
Conflict Resolution Stages, 241
Conflict Management Strategies, 246
Summary of Concepts, 255
Vocabulary Quiz: The Language of Conflict, 255
Four for Discussion, 256
Web Explorations, 256
12. Power and Interpersonal Communication, 257
Principles of Power, 258
Intrapersonal Power: Self-Esteem, 267
Interpersonal Power: Assertiveness, 269
Summary of Concepts, 273
Vocabulary Quiz: The Language of Power, 274
Four for Discussion, 274
Web Explorations, 275
Glossary of Interpersonal Communication Concepts, 277
Glossary of Interpersonal Communication Skills, 287
Bibliography, 290
Credits, 309
Additional Text Credits, 309
Photo Credits, 309
Welcome to Messages: Building Interpersonal Communication Skills, FrontCover
The Competent Interpersonal Lmmunicator: Essential Skills, InsideBackCover

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