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Copyright, iv
Foreword from the Publisher, v
Preface, vii
Illustrated Book Tour, ix
Conventions and Features Used in This Book, xv
Instructor Support Program, xvii
Student Support Program, xxi
Acknowledgments, xxvii
Brief Contents, xxxv
Contents, xxxvii
Lesson 1. Getting to Know Outlook, 1
Lesson Skill Matrix, 1
Key Terms, 1
Software Orientation, 2
Starting Outlook, 2
Launching Outlook from the Start Menu, 3
Launching Outlook from a Desktop Shortcut, 3
Working in the Outlook Window, 4
Using the On-Screen Tools, 4
Changing Outlook’s View, 6
Personalizing Outlook, 11
Working with the Reading Pane, 11
Viewing, Hiding, and Minimizing the To-Do Bar, 13
Customizing the To-Do Bar, 14
Summary Skill Matrix, 15
Knowledge Assessment, 15
Competency Assessment, 16
Proficiency Assessment, 17
Mastery Assessment, 17
Internet Ready, 18
Lesson 2. Email Basics, 19
Lesson Skill Matrix, 19
Key Terms, 19
Software Orientation, 20
Creating and Sending Messages, 20
Composing a Message, 20
Sending a Message, 22
Resending a Message, 23
Saving a Copy of a Sent Message in a Different Location, 25
Reading and Replying to Messages, 27
Automatically Previewing Messages, 27
Sending a Reply to a Message, 27
Forwarding a Message, 28
Working with Attachments, 30
Attaching a File to a Message, 30
Previewing an Attachment in Outlook, 31
Saving an Attachment to a Specific Location, 32
Opening an Email Attachment, 33
Personalizing Messages, 35
Creating a Personal Signature, 35
Adding a Signature to a Single Message, 37
Adding a Signature to All Outgoing Messages, 38
Working with Automated Replies, 38
Creating an Internal Out of Office Message, 38
Creating an External Out of Office Message, 39
Summary Skill Matrix, 40
Knowledge Assessment, 40
Competency Assessment, 41
Proficiency Assessment, 42
Mastery Assessment, 42
Internet Ready, 43
Lesson 3. Advanced Email Tools, 44
Lesson Skill Matrix, 44
Key Terms, 44
Software Orientation, 45
Selecting a Message Format, 45
Using Advanced Message Options, 49
Setting the Sensitivity Level, 49
Setting the Importance Level, 50
Adding a Follow-Up Flag for Recipients, 52
Requesting Delivery and Read Receipts, 54
Receiving Replies at a Specific Address, 55
Delaying a Message’s Delivery, 56
Working with Voting Options, 57
Using Standard Voting Buttons, 58
Using Custom Voting Buttons, 59
Working with Security Settings, 60
Using a Digital Signature, 60
Using Encryption, 61
Restricting Permissions to a Message, 62
Locating Messages, 64
Searching for Messages, 64
Sorting Messages by Attributes, 66
Dealing with Spam, 66
Summary Skill Matrix, 67
Knowledge Assessment, 68
Competency Assessment, 69
Proficiency Assessment, 70
Mastery Assessment, 70
Internet Ready, 71
Workplace Ready, 72
Circling Back, 73
Lesson 4. Managing Mail with Folders, 76
Lesson Skill Matrix, 76
Key Terms, 76
Software Orientation, 77
Working with Folders, 77
Creating and Moving a Mail Folder, 77
Deleting and Restoring a Folder, 79
Moving Messages to a Different Folder, 80
Deleting and Archiving Outlook Items, 82
Emptying the Deleted Items Folder, 82
Archiving Outlook Items, 82
Summary Skill Matrix, 85
Knowledge Assessment, 85
Competency Assessment, 87
Proficiency Assessment, 88
Mastery Assessment, 89
Internet Ready, 89
Lesson 5. Processing Messages with Rules, 90
Lesson Skill Matrix, 90
Key Terms, 90
Software Orientation, 91
Using Rule Templates, 91
Creating a Rule to Move Messages from a Template, 91
Running a Rule, 97
Creating and Editing Rules, 98
Creating a Rule to Categorize Messages from a Selected Message, 98
Creating a Rule to Forward Messages by Copying an Existing Rule, 101
Creating a Rule to Delete Messages from Scratch, 103
Managing Rules, 105
Sequencing Rules, 105
Turning Off a Rule, 106
Deleting a Rule, 106
Summary Skill Matrix, 107
Knowledge Assessment, 107
Competency Assessment, 109
Proficiency Assessment, 110
Mastery Assessment, 111
Internet Ready, 112
Lesson 6. Contact Basics, 113
Lesson Skill Matrix, 113
Key Terms, 113
Software Orientation, 114
Creating and Modifying Contacts, 114
Creating a Contact from a Blank Contact, 115
Creating a Contact from an Existing Contact, 117
Modifying Contact Information, 117
Sending and Receiving Contacts, 119
Sending a Contact as an Attachment, 119
Saving a Contact Received as a Contact Record, 120
Creating a Contact from a Message Header, 122
Viewing and Deleting Contacts, 123
Creating and Modifying a Distribution List, 124
Creating a Distribution List, 124
Modifying a Distribution List, 126
Summary Skill Matrix, 128
Knowledge Assessment, 128
Competency Assessment, 130
Proficiency Assessment, 131
Mastery Assessment, 131
Internet Ready, 132
Lesson 7. Advanced Contact Management, 133
Lesson Skill Matrix, 133
Key Terms, 133
Software Orientation, 134
Using Electronic Business Cards, 134
Editing an Electronic Business Card, 134
Sending an Electronic Business Card, 137
Creating a Contact from an Electronic Business Card, 139
Using an Electronic Business Card in a Signature, 140
Finding Contact Information, 142
Searching for Contacts, 142
Searching for Items Related to a Contact, 144
Creating a Custom Search Folder, 145
Creating a Secondary Address Book, 147
Creating a Secondary Address Book for Personal Contacts, 147
Importing a Secondary Address Book from a File, 148
Summary Skill Matrix, 150
Knowledge Assessment, 150
Competency Assessment, 152
Proficiency Assessment, 153
Mastery Assessment, 154
Internet Ready, 154
Workplace Ready, 155
Circling Back, 156
Lesson 8. Calendar Basics, 159
Lesson Skill Matrix, 159
Key Terms, 159
Software Orientation, 160
Managing Appointments, 160
Creating a One-Time Appointment, 160
Scheduling a Recurring Appointment, 161
Creating an Appointment from a Message, 163
Creating an Appointment from a Task, 165
Marking an Appointment as Private, 166
Managing Events, 167
Summary Skill Matrix, 168
Knowledge Assessment, 168
Competency Assessment, 169
Proficiency Assessment, 170
Mastery Assessment, 170
Internet Ready, 171
Lesson 9. Managing Meetings, 172
Lesson Skill Matrix, 172
Key Terms, 172
Software Orientation, 173
Creating a Meeting, 173
Creating a One-Time Meeting, 173
Inviting Mandatory and Optional Attendees, 175
Determining When Attendees Can Meet, 176
Responding to a Meeting Request, 178
Tracking Responses to a Meeting Request, 179
Modifying a Meeting, 181
Changing a Meeting Time, 181
Proposing a New Meeting Time, 182
Accepting a Proposed New Meeting Time, 183
Adding a and Updating a New Attendee, 185
Managing a Recurring Meeting, 186
Creating a Recurring Meeting, 186
Changing One Occurrence of a Recurring Meeting, 187
Scheduling a Meeting Resource, 188
Cancelling a Meeting, 189
Summary Skill Matrix, 191
Knowledge Assessment, 191
Competency Assessment, 192
Proficiency Assessment, 193
Mastery Assessment, 194
Internet Ready, 195
Lesson 10. Advanced Calendar Management, 196
Lesson Skill Matrix, 196
Key Terms, 196
Software Orientation, 197
Customizing Your Calendar, 197
Defining Your Work Week, 197
Displaying Multiple Time Zones, 199
Changing Your Time Zone, 201
Adding Holidays to the Calendar, 201
Sharing Your Calendar, 202
Configuring Your Free/Busy Settings, 203
Sharing Your Calendar with Other Network Users, 204
Sending Calendar Information via Email, 205
Publishing Calendar Information to Office Online, 206
Viewing Other Users’ Calendars, 209
Viewing Another Network User’s Calendar, 210
Subscribing to an Internet Calendar, 210
Using Overlay Mode to View Multiple Calendars, 212
Configuring Outlook to be Accessible Through the Web, 213
Summary Skill Matrix, 214
Knowledge Assessment, 215
Competency Assessment, 216
Proficiency Assessment, 217
Mastery Assessment, 218
Internet Ready, 219
Workplace Ready, 220
Circling Back, 221
Lesson 11. Managing Tasks, 224
Lesson Skill Matrix, 224
Key Terms, 224
Software Orientation, 225
Creating New Tasks, 225
Creating a One-Time Task, 226
Creating a Recurring Task, 227
Creating a Task from a Message, 229
Modifying and Completing a Task, 230
Modifying a Task, 230
Making a Task Private, 231
Completing a Task, 232
Working with Assigned Tasks, 233
Assigning a Task to Someone Else, 233
Responding to an Assigned Task, 235
Reporting the Status of an Assigned Task, 236
Searching for Tasks, 237
Summary Skill Matrix, 239
Knowledge Assessment, 239
Competency Assessment, 241
Proficiency Assessment, 242
Mastery Assessment, 243
Internet Ready, 244
Workplace Ready, 245
Lesson 12. Categories and Outlook Data Files, 246
Lesson Skill Matrix, 246
Key Terms, 246
Software Orientation, 247
Working with Categories, 247
Assigning Outlook Items to Color Categories, 247
Modifying and Creating Color Categories, 249
Sorting Items by Color Category, 250
Searching for Items by Category, 250
Working with Data Files, 252
Creating a Data File, 252
Selecting a Data File for a Mail Account, 253
Changing Data File Settings, 254
Summary Skill Matrix, 256
Knowledge Assessment, 256
Competency Assessment, 257
Proficiency Assessment, 258
Mastery Assessment, 259
Internet Ready, 259
Circling Back, 260
Appendix A, 262
Appendix B, 265
Glossary, 266
Index, 268
Photo Credits, 272

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