CourseSmart Reader

Microsoft Office Outlook 2007: Exam 77-604

by Microsoft Official Academic Course

Publisher: John Wiley & Sons

Publishing Date: 2007/05/01

eText ISBN-10

0-470-40109-5

eText ISBN-13

978-0-470-40109-5

Print ISBN-10

0-470-06952-X

Print ISBN-13

978-0-470-06952-3

Table of Contents

Lesson 1. Getting to Know Outlook, 1

Lesson Skill Matrix, 1

Software Orientation, 2

Starting Outlook, 2

Launching Outlook from the Start Menu, 3

Launching Outlook from a Desktop Shortcut, 3

Working in the Outlook Window, 4

Using the On-Screen Tools, 4

Changing Outlook’s View, 6

Personalizing Outlook, 11

Working with the Reading Pane, 11

Viewing, Hiding, and Minimizing the To-Do Bar, 13

Customizing the To-Do Bar, 14

Summary Skill Matrix, 15

Knowledge Assessment, 15

Competency Assessment, 16

Proficiency Assessment, 17

Mastery Assessment, 17

Internet Ready, 18

Lesson 2. Email Basics, 19

Lesson Skill Matrix, 19

Software Orientation, 20

Creating and Sending Messages, 20

Composing a Message, 20

Sending a Message, 22

Resending a Message, 23

Saving a Copy of a Sent Message in a Different Location, 25

Reading and Replying to Messages, 27

Automatically Previewing Messages, 27

Sending a Reply to a Message, 27

Forwarding a Message, 28

Working with Attachments, 30

Attaching a File to a Message, 30

Previewing an Attachment in Outlook, 31

Saving an Attachment to a Specific Location, 32

Opening an Email Attachment, 33

Personalizing Messages, 35

Creating a Personal Signature, 35

Adding a Signature to a Single Message, 37

Adding a Signature to All Outgoing Messages, 38

Working with Automated Replies, 38

Creating an Internal Out of Office Message, 38

Creating an External Out of Office Message, 39

Summary Skill Matrix, 40

Assessments, 40

Knowledge Assessment, 40

Competency Assessment, 41

Proficiency Assessment, 42

Mastery Assessment, 42

Internet Ready, 43

Lesson 3. Advanced Email Tools, 44

Lesson Skill Matrix, 44

Software Orientation, 45

Selecting a Message Format, 45

Using Advanced Message Options, 49

Setting the Sensitivity Level, 49

Setting the Importance Level, 50

Adding a Follow-Up Flag for Recipients, 52

Requesting Delivery and Read Receipts, 54

Receiving Replies at a Specific Address, 55

Delaying a Message’s Delivery, 56

Working with Voting Options, 57

Using Standard Voting Buttons, 58

Using Custom Voting Buttons, 59

Working with Security Settings, 60

Using a Digital Signature, 60

Using Encryption, 61

Restricting Permissions to a Message, 62

Locating Messages, 64

Searching for Messages, 64

Sorting Messages by Attributes, 66

Dealing with Spam, 66

Summary Skill Matrix, 67

Knowledge Assessment, 68

Competency Assessment, 69

Proficiency Assessment, 70

Mastery Assessment, 70

Internet Ready, 71

Workplace Ready, 72

Circling Back, 73

Lesson 4. Managing Mail with Folders, 76

Lesson Skill Matrix, 76

Software Orientation, 77

Working with Folders, 77

Creating and Moving a Mail Folder, 77

Deleting and Restoring a Folder, 79

Moving Messages to a Different Folder, 80

Deleting and Archiving Outlook Items, 82

Emptying the Deleted Items Folder, 82

Archiving Outlook Items, 82

Summary Skill Matrix, 85

Knowledge Assessment, 85

Competency Assessment, 87

Proficiency Assessment, 88

Mastery Assessment, 89

Internet Ready, 89

Lesson 5. Processing Messages with Rules, 90

Lesson Skill Matrix, 90

Software Orientation, 91

Using Rule Templates, 91

Creating a Rule to Move Messages from a Template, 91

Running a Rule, 97

Creating and Editing Rules, 98

Creating a Rule to Categorize Messages from a Selected Message, 98

Creating a Rule to Forward Messages by Copying an Existing Rule, 101

Creating a Rule to Delete Messages from Scratch, 103

Managing Rules, 105

Sequencing Rules, 105

Turning Off a Rule, 106

Deleting a Rule, 106

Summary Skill Matrix, 107

Assessment, 107

Knowledge Assessment, 107

Competency Assessment, 109

Proficiency Assessment, 110

Mastery Assessment, 111

Internet Ready, 112

Lesson 6. Contact Basics, 113

Lesson Skill Matrix, 113

Software Orientation, 114

Creating and Modifying Contacts, 114

Creating a Contact from a Blank Contact, 115

Creating a Contact from an Existing Contact, 117

Modifying Contact Information, 117

Sending and Receiving Contacts, 119

Sending a Contact as an Attachment, 119

Saving a Contact Received as a Contact Record, 120

Creating a Contact from a Message Header, 122

Viewing and Deleting Contacts, 123

Creating and Modifying a Distribution List, 124

Creating a Distribution List, 124

Modifying a Distribution List, 126

Summary Skill Matrix, 128

Assessment, 128

Knowledge Assessment, 128

Competency Assessment, 130

Proficiency Assessment, 131

Mastery Assessment, 131

Internet Ready, 132

Lesson 7. Advanced Contact Management, 133

Lesson Skill Matrix, 133

Software Orientation, 134

Using Electronic Business Cards, 134

Editing an Electronic Business Card, 134

Sending an Electronic Business Card, 137

Creating a Contact from an Electronic Business Card, 139

Using an Electronic Business Card in a Signature, 140

Finding Contact Information, 142

Searching for Contacts, 142

Searching for Items Related to a Contact, 144

Creating a Custom Search Folder, 145

Creating a Secondary Address Book, 147

Creating a Secondary Address Book for Personal Contacts, 147

Importing a Secondary Address Book from a File, 148

Summary Skill Matrix, 150

Assessment, 150

Knowledge Assessment, 150

Competency Assessment, 152

Proficiency Assessment, 153

Mastery Assessment, 154

Internet Ready, 154

Workplace Ready, 155

Circling Back, 156

Lesson 8. Calendar Basics, 159

Lesson Skill Matrix, 159

Software Orientation, 160

Managing Appointments, 160

Creating a One-Time Appointment, 160

Scheduling a Recurring Appointment, 161

Creating an Appointment from a Message, 163

Creating an Appointment from a Task, 165

Marking an Appointment as Private, 166

Managing Events, 167

Summary Skill Matrix, 168

Assessment, 168

Knowledge Assessment, 168

Competency Assessment, 169

Proficiency Assessment, 170

Mastery Assessment, 170

Internet Ready, 171

Lesson 9. Managing Meetings, 172

Lesson Skill Matrix, 172

Software Orientation, 173

Creating a Meeting, 173

Creating a One-Time Meeting, 173

Inviting Mandatory and Optional Attendees, 175

Determining When Attendees Can Meet, 176

Responding to a Meeting Request, 178

Tracking Responses to a Meeting Request, 179

Modifying a Meeting, 181

Changing a Meeting Time, 181

Proposing a New Meeting Time, 182

Accepting a Proposed New Meeting Time, 183

Adding a and Updating a New Attendee, 185

Managing a Recurring Meeting, 186

Creating a Recurring Meeting, 186

Changing One Occurrence of a Recurring Meeting, 187

Scheduling a Meeting Resource, 188

Cancelling a Meeting, 189

Summary Skill Matrix, 191

Assessment, 191

Knowledge Assessment, 191

Competency Assessment, 192

Proficiency Assessment, 193

Mastery Assessment, 194

Internet Ready, 195

Lesson 10. Advanced Calendar Management, 196

Lesson Skill Matrix, 196

Software Orientation, 197

Customizing Your Calendar, 197

Defining Your Work Week, 197

Displaying Multiple Time Zones, 199

Changing Your Time Zone, 201

Adding Holidays to the Calendar, 201

Sharing Your Calendar, 202

Configuring Your Free/Busy Settings, 203

Sharing Your Calendar with Other Network Users, 204

Sending Calendar Information via Email, 205

Publishing Calendar Information to Office Online, 206

Viewing Other Users’ Calendars, 209

Viewing Another Network User’s Calendar, 210

Subscribing to an Internet Calendar, 210

Using Overlay Mode to View Multiple Calendars, 212

Configuring Outlook to be Accessible Through the Web, 213

Summary Skill Matrix, 214

Assessment, 215

Knowledge Assessment, 215

Competency Assessment, 216

Proficiency Assessment, 217

Mastery Assessment, 218

Internet Ready, 219

Workplace Ready, 220

Circling Back, 221

Lesson 11. Managing Tasks, 224

Lesson Skill Matrix, 224

Software Orientation, 225

Creating New Tasks, 225

Creating a One-Time Task, 226

Creating a Recurring Task, 227

Creating a Task from a Message, 229

Modifying and Completing a Task, 230

Modifying a Task, 230

Making a Task Private, 231

Completing a Task, 232

Working with Assigned Tasks, 233

Assigning a Task to Someone Else, 233

Responding to an Assigned Task, 235

Reporting the Status of an Assigned Task, 236

Searching for Tasks, 237

Summary Skill Matrix, 239

Assessment, 239

Knowledge Assessment, 239

Competency Assessment, 241

Proficiency Assessment, 242

Mastery Assessment, 243

Internet Ready, 244

Workplace Ready, 245

Lesson 12. Categories and Outlook Data Files, 246

Lesson Skill Matrix, 246

Software Orientation, 247

Working with Categories, 247

Assigning Outlook Items to Color Categories, 247

Modifying and Creating Color Categories, 249

Sorting Items by Color Category, 250

Searching for Items by Category, 250

Working with Data Files, 252

Creating a Data File, 252

Selecting a Data File for a Mail Account, 253

Changing Data File Settings, 254

Summary Skill Matrix, 256

Assessment, 256

Knowledge Assessment, 256

Competency Assessment, 257

Proficiency Assessment, 258

Mastery Assessment, 259

Internet Ready, 259

Circling Back, 260

Appendix A, 262

Appendix B, 265

Please use the Print button in the CourseSmart Reader header.