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Introduction to Information Systems: Supporting and Transforming Business, 2nd Edition

by Rainer, R. Kelly, Jr., Auburn Univ.; Turban, Efraim, California State Univ. at Long Beach

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Copyright, viii
Preface, ix
Contents, xvi
Chapter 1. The Modern Organization in the Global, Web-Based Environment, 2
1.1. Information Systems: Concepts and Definitions, 6
1.2. The Global Web-Based Platform, 8
1.3. Business Pressures, Organizational Responses, and IT Support, 12
1.4. Why Are Information Systems Important to You?, 18
1.5. The Plan of This Book, 22
Chapter 2. Information Systems: Concepts and Management, 28
2.1. Types of Information Systems, 31
2.2. Competitive Advantage and Strategic Information Systems, 36
2.3. Why Are Information Systems So Important to Us?, 43
2.4. Managing Information Resources, 48
Chapter 3. Ethics, Privacy, and Information Security, 58
3.1. Ethical Issues, 62
3.2. Threats to Information Security, 68
3.3. Protecting Information Resources, 80
Chapter 4. Data and Knowledge Management, 102
4.1. Managing Data, 106
4.2. The Database Approach, 107
4.3. Database Management Systems, 111
4.4. Data Warehousing, 116
4.5. Data Governance, 122
4.6. Knowledge Management, 123
Chapter 5. Network Applications, 134
5.1. Network Applications, 137
5.2. Web 2.0, 146
5.3. E-Learning and Distance Learning, 156
5.4. Telecommuting, 157
Chapter 6. E-Business and E-Commerce, 164
6.1. Overview of E-Business and E-Commerce, 168
6.2. Business-to-Consumer (B2C) Electronic Commerce, 173
6.3. Business-to-Business (B2B) Electronic Commerce, 180
6.4. Electronic Payments, 182
6.5. Ethical and Legal Issues in E-Business, 186
Chapter 7. Wireless, Mobile Computing, and Mobile Commerce, 198
7.1. Wireless Technologies, 202
7.2. Wireless Computer Networks and Internet Access, 208
7.3. Mobile Computing and Mobile Commerce, 213
7.4. Pervasive Computing, 219
7.5. Wireless Security, 223
Chapter 8. Organizational Information Systems, 230
8.1. Transaction Processing Systems, 233
8.2. Functional Area Information Systems, 234
8.3. Enterprise Resource Planning Systems, 237
8.4. Customer Relationship Management Systems, 239
8.5. Supply Chain Management Systems, 242
8.6. Electronic Data Interchange and Extranets, 247
Chapter 9. Managerial Support Systems, 260
9.1. Managers and Decision Making, 264
9.2. Business Intelligence, Multidimensional Data Analysis, Data Mining, and Decision Support Systems, 268
9.3. Digital Dashboards, 273
9.4. Data Visualization Technologies, 276
9.5. Intelligent Systems, 279
Chapter 10. Acquiring Information Systems and Applications, 292
10.1. Planning for and Justifying IT Applications, 296
10.2. Strategies for Acquiring IT Applications, 300
10.3. The Traditional Systems Development Life Cycle, 302
10.4. Alternative Methods and Tools for Systems Development, 306
10.5. Outsourcing and Application Service Providers, 311
10.6. Vendor and Software Selection, 314
Technology Guide 1. Computer Hardware, 325
TG 1.1. Introduction, 326
TG 1.2. The Central Processing Unit, 326
TG 1.3. Computer Memory, 326
TG 1.4. Computer Hierarchy, 336
TG 1.5. Input and Output Technologies, 339
TG 1.6. Innovations in Hardware Utilization, 339
TG 1.7. Strategic Hardware Issues, 344
Technology Guide 2. Computer Software, 349
TG 2.1. Significance of Software, 350
TG 2.2. Systems Software, 351
TG 2.3. Application Software, 354
TG 2.4. Software Issues, 356
TG 2.5. Programming Languages, 358
Technology Guide 3. Protecting Your Information Assets, 365
TG 3.1. Introduction, 366
TG 3.2. Behavioral Actions to Protect Your Information Assets, 366
TG 3.3. Computer-Based Actions to Protect Your Information Assets, 368
Technology Guide 4. Basics of Telecommunications and Networks, 387
TG 4.1. The Telecommunications System, 388
TG 4.2. Types of Networks, 392
TG 4.3. Network Fundamentals, 394
Technology Guide 5. Basics of the Internet and the World Wide Web, 401
TG 5.1. The Internet, 402
TG 5.2. The World Wide Web, 405
Glossary, 409
Index, 425

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