CourseSmart - 9780470169001 - Introduction to Information Systems: Supporting and Transforming Business, 2nd Edition

Introduction to Information Systems: Supporting and Transforming Business, 2nd Edition

by Rainer, R. Kelly, Jr., Auburn Univ.; Turban, Efraim, California State Univ. at Long Beach

Publisher: John Wiley & Sons

Publishing Date: 2008/01/09

eText ISBN-10

0-470-28378-5

eText ISBN-13

978-0-470-28378-3

Print ISBN-10

0-470-16900-1

Print ISBN-13

978-0-470-16900-1

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Introduction to Information Systems: Supporting and Transforming Business, 2nd Edition

by Rainer, R. Kelly, Jr., Auburn Univ.; Turban, Efraim, California State Univ. at Long Beach

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Preface, ix

Chapter 1. The Modern Organization in the Global, Web-Based Environment, 2

1.1. Information Systems: Concepts and Definitions, 6

1.2. The Global Web-Based Platform, 8

1.3. Business Pressures, Organizational Responses, and IT Support, 12

1.4. Why Are Information Systems Important to You?, 18

1.5. The Plan of This Book, 22

Chapter 2. Information Systems: Concepts and Management, 28

2.1. Types of Information Systems, 31

2.2. Competitive Advantage and Strategic Information Systems, 36

2.3. Why Are Information Systems So Important to Us?, 43

2.4. Managing Information Resources, 48

Chapter 3. Ethics, Privacy, and Information Security, 58

3.1. Ethical Issues, 62

3.2. Threats to Information Security, 68

3.3. Protecting Information Resources, 80

Chapter 4. Data and Knowledge Management, 102

4.1. Managing Data, 106

4.2. The Database Approach, 107

4.3. Database Management Systems, 111

4.4. Data Warehousing, 116

4.5. Data Governance, 122

4.6. Knowledge Management, 123

Chapter 5. Network Applications, 134

5.1. Network Applications, 137

5.2. Web 2.0, 146

5.3. E-Learning and Distance Learning, 156

5.4. Telecommuting, 157

Chapter 6. E-Business and E-Commerce, 164

6.1. Overview of E-Business and E-Commerce, 168

6.2. Business-to-Consumer (B2C) Electronic Commerce, 173

6.3. Business-to-Business (B2B) Electronic Commerce, 180

6.4. Electronic Payments, 182

6.5. Ethical and Legal Issues in E-Business, 186

Chapter 7. Wireless, Mobile Computing, and Mobile Commerce, 198

7.1. Wireless Technologies, 202

7.2. Wireless Computer Networks and Internet Access, 208

7.3. Mobile Computing and Mobile Commerce, 213

7.4. Pervasive Computing, 219

7.5. Wireless Security, 223

Chapter 8. Organizational Information Systems, 230

8.1. Transaction Processing Systems, 233

8.2. Functional Area Information Systems, 234

8.3. Enterprise Resource Planning Systems, 237

8.4. Customer Relationship Management Systems, 239

8.5. Supply Chain Management Systems, 242

8.6. Electronic Data Interchange and Extranets, 247

Chapter 9. Managerial Support Systems, 260

9.1. Managers and Decision Making, 264

9.2. Business Intelligence, Multidimensional Data Analysis, Data Mining, and Decision Support Systems, 268

9.3. Digital Dashboards, 273

9.4. Data Visualization Technologies, 276

9.5. Intelligent Systems, 279

Chapter 10. Acquiring Information Systems and Applications, 292

10.1. Planning for and Justifying IT Applications, 296

10.2. Strategies for Acquiring IT Applications, 300

10.3. The Traditional Systems Development Life Cycle, 302

10.4. Alternative Methods and Tools for Systems Development, 306

10.5. Outsourcing and Application Service Providers, 311

10.6. Vendor and Software Selection, 314

Technology Guide 1. Computer Hardware, 325

TG 1.1. Introduction, 326

TG 1.2. The Central Processing Unit, 326

TG 1.3. Computer Memory, 326

TG 1.4. Computer Hierarchy, 336

TG 1.5. Input and Output Technologies, 339

TG 1.6. Innovations in Hardware Utilization, 339

TG 1.7. Strategic Hardware Issues, 344

Technology Guide 2. Computer Software, 349

TG 2.1. Significance of Software, 350

TG 2.2. Systems Software, 351

TG 2.3. Application Software, 354

TG 2.4. Software Issues, 356

TG 2.5. Programming Languages, 358

Technology Guide 3. Protecting Your Information Assets, 365

TG 3.1. Introduction, 366

TG 3.2. Behavioral Actions to Protect Your Information Assets, 366

TG 3.3. Computer-Based Actions to Protect Your Information Assets, 368

Technology Guide 4. Basics of Telecommunications and Networks, 387

TG 4.1. The Telecommunications System, 388

TG 4.2. Types of Networks, 392

TG 4.3. Network Fundamentals, 394

Technology Guide 5. Basics of the Internet and the World Wide Web, 401

TG 5.1. The Internet, 402

TG 5.2. The World Wide Web, 405

Glossary, 409

Index, 425

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