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ISBN-10 013308888XISBN-13 9780133088885
ISBN-10 0133088855ISBN-13 9780133088854
Author(s): Cengiz Haksever; Barry Render
Publisher: FT Press
Copyright year: © 2013 Pages: 134

With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.