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Additional product details

eText: 
ISBN-10 0135066409ISBN-13 9780135066409
Print: 
ISBN-10 0-13-506397-3ISBN-13 978-0-13-506397-2
Author(s): Paul R. Timm
Publisher: Pearson
Copyright year: © 2011 Pages: 264
Description

For courses in Customer Service.

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.  

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