Back to skip links

Additional product details

ISBN-13 9780321888570ISBN-10 032188857X
ISBN-10 0321864948ISBN-13 9780321864949
Author(s): Sharon J. Gerson; Steven M. Gerson
Publisher: Longman
Copyright year: © 2014 Pages: 624

For courses in technical communication, technical writing, business communication, and business writing.

Technical Communication: Process and Product, 8e by Sharon J. Gerson and Steven M. Gerson, provides a proven, complete methodology that emphasizes the writing process and shows how it applies to both oral and written communication. With an emphasis on real people and their technical communication, it provides complete coverage of communication channels, ethics, and technological advances. This edition includes information on dispersed teams, collaboration tools, listening skills, and social networking. Using before/after documents, authentic writing samples and skill-building assignments, the book provides a balance of how-to instruction with real-world modeling to address the needs of an evolving workplace.

Three Ways to Study
with eTextbooks!

  • Read online from your computer or mobile device.
  • Read offline on select browsers and devices when the internet won't be available.
  • Print pages to fit your needs.

CourseSmart eTextbooks let you study the best way – your way.