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ISBN-10 0133110532ISBN-13 9780133110531
ISBN-10 0133056252ISBN-13 9780133056259
Author(s): Paul R. Timm
Publisher: Prentice Hall
Copyright year: © 2014 Pages: 240

For courses in Customer Service.

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking,  trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.