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Copyright, iv
Preface, vii
Part 1. Introduction, 1
Chapter 1. Usability of Interactive Systems, 2
1.1. Introduction, 4
1.2. Usability Goals and Measures, 13
1.3. Usability Motivations, 15
1.4. Universal Usability, 22
1.5. Goals for Our Profession, 37
Chapter 2. Guidelines, Principles, and Theories, 54
2.1. Introduction, 56
2.2. Guidelines, 57
2.3. Principles, 62
2.4. Theories, 79
Part 2. Development Processes, 95
Chapter 3. Managing Design Processes, 96
3.1. Introduction, 98
3.2. Organizational Design to Support Usability, 99
3.3. The Four Pillars of Design, 102
3.4. Development Methodologies, 108
3.5. Ethnographic Observation, 111
3.6. Participatory Design, 114
3.7. Scenario Development, 116
3.8. Social Impact Statement for Early Design Review, 119
3.9. Legal Issues, 122
Chapter 4. Evaluating Interface Designs, 130
4.1. Introduction, 132
4.2. Expert Reviews, 134
4.3. Usability Testing and Laboratories, 138
4.4. Survey Instruments, 149
4.5. Acceptance Tests, 154
4.6. Evaluation During Active Use, 156
4.7. Controlled Psychologically Oriented Experiments, 162
Part 3. Interaction Styles, 171
Chapter 5. Direct Manipulation and Virtual Environments, 172
5.1. Introduction, 174
5.2. Examples of Direct Manipulation, 175
5.3. Discussion of Direct Manipulation, 193
5.4. 3D Interfaces, 200
5.5. Teleoperation, 205
5.6. Virtual and Augmented Reality, 209
Chapter 6. Menu Selection, Form Fill-in, and Dialog Boxes, 224
6.1. Introduction, 226
6.2. Task-Related Menu Organization, 227
6.3. Single Menus, 228
6.4. Combinations of Multiple Menus, 236
6.5. Content Organization, 244
6.6. Fast Movement through Menus, 250
6.7. Data Entry with Menus: Form Fill-in, Dialog Boxes, and Alternatives, 251
6.8. Audio Menus and Menus for Small Displays, 259
Chapter 7. Command and Natural Languages, 270
7.1. Introduction, 272
7.2. Command-Organization Functionality, Strategies, and Structure, 276
7.3. Naming and Abbreviations, 281
7.4. Natural Language in Computing, 286
Chapter 8. Interaction Devices, 302
8.1. Introduction, 304
8.2. Keyboards and Keypads, 305
8.3. Pointing Devices, 311
8.4. Speech and Auditory Interfaces, 331
8.5. Displays–Small and Large, 341
Chapter 9. Collaboration and Social Media Participation, 358
9.1. Introduction, 360
9.2. Goals of Collaboration and Participation, 363
9.3. Asynchronous Distributed Interfaces: Different Place, Different Time, 368
9.4. Synchronous Distributed Interfaces: Different Place, Same Time, 383
9.5. Face-to-Face Interfaces: Same Place, Same Time, 389
Part 4. Design Issues, 403
Chapter 10. Quality of Service, 404
10.1. Introduction, 406
10.2. Models of Response-Time Impacts, 407
10.3. Expectations and Attitudes, 416
10.4. User Productivity, 420
10.5. Variability in Response Time, 422
10.6. Frustrating Experiences, 423
Chapter 11. Balancing Function and Fashion, 432
11.1. Introduction, 434
11.2. Error Messages, 435
11.3. Nonanthropomorphic Design, 440
11.4. Display Design, 445
11.5. Web Page Design, 451
11.6. Window Design, 456
11.7. Color, 465
Chapter 12. User Documentation and Online Help, 476
12.1. Introduction, 478
12.2. Online Versus Paper Documentation, 480
12.3. Reading from Paper Versus from Displays, 483
12.4. Shaping the Content of the Documentation, 486
12.5. Accessing the Documentation, 491
12.6. Online Tutorials and Animated Demonstrations, 499
12.7. Online Communities for User Assistance, 504
12.8. The Development Process, 506
Chapter 13. Information Search, 512
13.1. Introduction, 514
13.2. Searching in Textual Documents and Database Querying, 517
13.3. Multimedia Document Searches, 525
13.4. Advanced Filtering and Search Interfaces, 527
Chapter 14. Information Visualization, 536
14.1. Introduction, 538
14.2. Data Type by Task Taxonomy, 539
14.3. Challenges for Information Visualization, 554
Afterword Societal and Individual Impact of User Interfaces, 562
A.1. Future Interfaces, 564
A.2. Ten Plagues of the Information Age, 569
A.3. Continuing Controversies, 573
Name Index, 581
Subject Index, 591
Acknowledgments, 603
About the Authors, 606

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