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ISBN-10 1567935176ISBN-13 9781567935172
ISBN-10 1-56793-357-2ISBN-13 978-1-56793-357-4
Author(s): Kenneth R. White; John R. Griffith
Publisher: Health Administration Press
Copyright year: © 2010 Pages: 584

The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management. This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success: a culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff; and a system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards. This edition also includes a new chapter on building a culture of shared values, empowerment, communication, and service excellence; a new chapter on the organizational infrastructure that sustains continuous improvement; strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care; best practices for various operational functions, including comprehensive performance measures and organizational models; strategies for retaining and increasing the contribution of clinical and administrative staff; reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion.
The first edition of The Well-Managed Healthcare Organization won the American College of Healthcare Executive's James A. Hamilton Book of the Year Award.