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ISBN-10 1605099767ISBN-13 9781605099767
ISBN-10 1-60509-975-9ISBN-13 978-1-60509-975-0
Author(s): Chip R. Bell; John R. Patterson
Publisher: Berrett-Koehler Publishers
Pages: 224

Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.

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