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ISBN-13 9781567935974ISBN-10 1567935974
ISBN-10 1567933017ISBN-13 9781567933017
Author(s): Elizabeth R. Ransom; Maulik S. Joshi; David B. Nash; Scott O. Ransom
Publisher: Health Administration Press
Copyright year: © 2008 Pages: 500

This book features the most current information on quality issues, tools, and strategies. With momentum building across the U.S. healthcare system to improve patient health outcomes, this book presents a timely guide to quality improvement techniques. This edition includes new and expanded coverage of the following topics: standards in healthcare quality; tools, models, and strategies for quality improvement; development of a quality measurement approach that includes data collection planning, data analysis, and statistical process control methods; leadership and strategic planning for quality, including its institutionalization and sustainability; and the techniques for creating an organizational culture that fosters quality. A new chapter on the quality environment, a new case study takes the reader on an academic medical center’s quality journey. The editors have assembled a nationally prominent group of contributors to provide the best available thinking in quality improvement.